Refund & Cancellation Policy

You can cancel your subscription anytime from your account page. Cancellation stops future billing — [FILL IN: does access continue until the end of the current paid period, or stop immediately? Recommend: continue until period end, matching standard SaaS practice].

If you activated the trial with a PixelGlow machine serial number, you can cancel anytime during the 90 days at no cost — no payment is collected until the trial ends. If you don't cancel, billing for your selected plan begins automatically on day 91.

[FILL IN: your refund policy — common options are (a) no refunds for partial billing periods, only cancellation of future renewals, or (b) pro-rated refund within N days of a charge. State clearly which applies, since Razorpay's compliance review checks for an explicit answer here.]

If a renewal payment fails, we'll retry per our payment processor's standard retry schedule and notify you by email. If payment continues to fail, your plan may be downgraded to the free tier until payment succeeds. To dispute a charge, contact us first — see our Contact page — before raising a dispute with your bank/card issuer.

Reach out via our Contact page for any billing question before it becomes a dispute — we'd rather resolve it directly.